• Wireless connections are convenient, but a wired connection to your ONT/router (i.e. with a connecting cable) will give you the fastest speeds and is better than a wireless connection.
  • If you are connecting via a corporate VPN (Virtual Private Network) it is likely that this network will limit the speeds you can experience. This is normal for these networks to manage capacity, and you should speak to your employer to check the position.
  • While your broadband connection is very fast, at peak times (typically evenings and weekends) the volume of customers on the network will cause the connection to slow down.
  • Bear in mind that all devices (computers, gaming consoles, etc.) connected to your Fibre-to-the-Home broadband could be using the service at once, and they will all share the capacity.
  • Usually, it won’t matter that much, as Fibre-to-the-Home broadband is fast enough to cope. However, everything has a limit, and if one computer is downloading a large video file, and the kids are gaming online, others may find they have a little less bandwidth available than usual.
  • Some websites will not be able to supply data as fast as your fibre broadband can pass it to you.