FAQ Knowledgebase

Who do I contact?
Online portal available at www.pulsecommunication.co.za/Estate name (i.e. www.pulsecommunication.co.za/PinnaclePoint); Mobile application is available for...
Fri, 17 Apr, 2020 at 1:22 PM
What equipment do I need?
You will not require any fibre or WiFi equipment, unless you want to extend the WiFi coverage in your house, in which case one or more WiFi Range Extenders...
Fri, 17 Apr, 2020 at 1:24 PM
What devices are supported on the WIFI?
The WiFi supports any WiFi device that is compliant with WiFi standards. The Optical Network Terminal (ONT) that will be installed in your home is WiFi enab...
Fri, 17 Apr, 2020 at 1:24 PM
How can I ensure that I am getting the most out of my service at the best possible speeds?
Wireless connections are convenient, but a wired connection to your ONT/router (i.e. with a connecting cable) will give you the fastest speeds and is bette...
Fri, 17 Apr, 2020 at 1:25 PM
My current broadband speed seems to be slow. How can I test my speed and what could be the reasons for the slow speed?
Some reasons for slow speed could include: The distance between your device and the ONT/router is too big. Some electrical appliances and devices may int...
Fri, 17 Apr, 2020 at 1:26 PM
When will I be billed?
Pro-rata from the day of activation, monthly in advance.
Fri, 17 Apr, 2020 at 1:27 PM
What payment options do I have?
We support Debit Order or EFT transactions.
Fri, 17 Apr, 2020 at 1:27 PM